Help centre

Many are. Look for the Family friendly feature and the minimum age shown on each tour. Treasure hunts, golf-cart tours and cooking classes work well for children, while long day trips and catacombs suit older children.

Yes. Many experiences have a private option, and we also offer a Private Rome Highlights Tour with a local guide. Send an enquiry with your dates, group size, ages and interests, and we will suggest a plan and quote.

Yes, we strongly recommend it. Both use timed entry and often sell out days or weeks ahead, especially from spring to autumn and at weekends. Underground and arena access at the Colosseum, and early-access slots at the Vatican, are limited.

Contact the provider named in your confirmation as soon as you can. For our own tours, reply to your confirmation and we will try to move you to another date, subject to availability. For GetYourGuide bookings, changes are handled through your GetYourGuide account.

Refund timing depends on the payment method and the provider. As a general guide, refunds are processed by the provider within a few business days, and your bank or card issuer may need longer to show it.

If a provider cancels, for example because of bad weather, a closure or a minimum group size not being met, you should be offered another date or a refund according to the provider’s policy. Check your confirmation for details.

Some are, and some are not, because many ancient sites have uneven ground and stairs. Tell us your needs in your enquiry, look for the Accessible feature on tour pages, and we will do our best to suggest suitable options.

Large bags are not allowed at many sites, including the Vatican Museums, Borghese Gallery and the Colosseum, and may be sent to a cloakroom. Bring only what you need. Security checks are similar to airports.

Rome is generally safe, but pickpocketing is common in crowded places such as the metro, buses, the Trevi Fountain and Termini station. Keep bags closed in front of you and avoid carrying valuables you do not need.

Prices are intended to include taxes. Entry tickets, tips, meals and drinks may or may not be included. The Included and Excluded lists on each tour page show what is covered.

This depends on the tour. Some of our own tours are paid in full when confirmed, and others may need a deposit. We will tell you before you pay anything.

For enquiry-based bookings we confirm the payment method when we reply, which may be card or bank transfer depending on the tour. For GetYourGuide tours, payment is made on the GetYourGuide site with the methods they offer.

Yes. You can upgrade, downgrade or cancel from the Plan & billing tab of your operator dashboard. Changes usually apply from the next billing period, and your listings may be limited to your new plan’s allowance.

Plans are subscription based. Please check the plan details and terms for any other fees before you subscribe.

Enquiries from visitors arrive in your operator dashboard and by email. Operators reply directly to customers and manage their own bookings, payments and cancellations.

No. You can browse tours and send an enquiry without an account. An account is mainly for operators managing listings, and for saving preferences.

Contact us and we will help you with a data export or deletion request, subject to legal record-keeping requirements. Operators should cancel their plan first.

Use the heart icon on a tour card to save it. Your wishlist is stored in your browser, so it stays on the device you used. Clearing browser data will remove it.

Yes. Rome Tourz is a GetYourGuide affiliate partner. If you book a tour through a link to GetYourGuide, we may earn a commission from them. This comes at no extra cost to you, and the price you pay is the same as booking directly on GetYourGuide.

We aim to list tours that are useful for visitors, and we explain what each includes. Commission does exist for some links, so we make that clear, and we do not invent reviews or ratings. See our affiliate disclosure page for more.

Once you click through to GetYourGuide, the booking is a contract between you and GetYourGuide or its supplier. They handle payments, confirmations, changes and refunds. Rome Tourz does not process those bookings.